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How We Work

New Patients

Welcome to DBay Dental! At your first appointment with us we’ll ask you to complete a confidential dental and medical history questionnaire. This provides important information about your health and medications and helps us to ensure that your treatment is the most appropriate for you.


We recommend that you always phone ahead to make an appointment with us. We will confirm your appointment 24 hours beforehand, so it’s essential that we have the best phone number to contact you on. So that we can attend to you without delay, we request that you arrive at least 5 minutes before the time of your appointment. Please report to one of our friendly staff members so that we can advise the dentist of your arrival. Our comfortable reception lounge  has television, magazines and children’s books to keep every member of the family happily occupied should they need to wait.

Emergency Appointments

Our dentists keep aside a limited number of appointments each day for genuine emergencies. These appointments are released at 8.00am on the day and are not available prior to then. They are scheduled on a ‘first-come, first-served’ basis, meaning that these appointments are offered to the first phone calls answered from 8.00am onwards.

What Do I Do If I Can’t Keep My Appointment?

If you are running late for your appointment, or if you find you cannot attend your scheduled appointment, please phone us at the first opportunity. This will allow us to reschedule if necessary and will help you to avoid a non-attendance fee. (A fee may be charged in some instances of non-attendance.)


Payment will be required on the day of your treatment. DBay Dental accepts cash, cheque, Visa and MasterCard payments, and we have HICAPS and EFTPOS facilities as well. Your Medicare and any private health insurance details may be required on the day.

Payment Plans

In listening to patients we have found that two of the major reasons patients don’t invest in their dental health is a fear or pain  – in the mouth and in the back pocket!

For a long time we have prided ourselves on pain free treatment but now we can add interest free payment plans to ease the financial burden. 

Have you ever compromised your dental treatment for financial reasons?

We have various payment plans available to suit everyone’s budgets.

We offer:


Zip Money



(Please be aware your initial appointment will generally require payment on the day.)

We trust this plan will help us to continue serving you in the best possible way. For any further information, don’t hesitate to give our friendly staff a call on 3203 0162.