New Patients
Welcome to DBay Dental! At your first appointment with us we’ll ask you to complete a confidential dental and medical history questionnaire. This provides important information about your health and medications and helps us to ensure that your treatment is the most appropriate for you.
Appointments
We recommend that you always phone ahead to make an appointment with us. We will confirm your appointment 24 hours beforehand, so it’s essential that we have the best phone number to contact you on. So that we can attend to you without delay, we request that you arrive at least 5 minutes before the time of your appointment. Please report to one of our friendly staff members so that we can advise the dentist of your arrival. Our comfortable reception lounge has television, magazines and children’s books to keep every member of the family happily occupied should they need to wait.
Emergency Appointments
The dentists we work with keep aside a limited number of appointments each day for genuine emergencies. These appointments are released at 8.00am on the day and are not available prior to then. They are scheduled on a ‘first-come, first-served’ basis, meaning that these appointments are offered to the first phone calls answered from 8.00am onwards.
What Do I Do If I Can’t Keep My Appointment?
If you are running late for your appointment, or if you find you cannot attend your scheduled appointment, please phone us at the first opportunity. This will allow us to reschedule if necessary and will help you to avoid a non-attendance fee. (A fee may be charged in some instances of non-attendance.)
Payment
Payment will be required on the day of your treatment. DBay Dental accepts Visa and MasterCard payments, and we have HICAPS and EFTPOS facilities as well. Your Medicare and any private health insurance details may be required on the day.
Payment Methods
At DBay Dental, we strive to make payment simple and accessible for all patients. We accept a range of card payments, including EFTPOS, Mastercard, and Visa debit and credit cards.
Please note that not all dentists at our clinic accept cash payments. We recommend speaking with our reception team prior to your appointment to confirm available payment options.
If your treating dentist does accept cash, exact change may be required, as we do not hold cash on the premises and may be unable to provide change.
Please note: a card payment surcharge may apply and may vary depending on the payment method used. For further information, please speak with our friendly reception team before making payment.
Payment Plans
In listening to patients we have found that two of the major reasons patients don’t invest in their dental health is a fear or pain – in the mouth and in the back pocket!
For a long time we have prided ourselves on pain free treatment but now we can add interest free payment plans to ease the financial burden.
Have you ever compromised your dental treatment for financial reasons?
We have various payment plans available to suit everyone’s budgets.
We offer:
Afterpay *
Zip Money **
(Please be aware your initial appointment will generally require payment on the day.)
AfterPay Disclaimer: *Afterpay is a financial product. Late fees may apply. Customers must be over the age of 18, a resident of Australia, and meet eligibility criteria. Visit afterpay.com for full terms and conditions.
Zip Disclaimer: **Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change, pay your closing balance in full by the due date each month and we’ll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit assessment. Other charges may be payable. Fees and charges are subject to change. T&C’s apply. Credit approved by Zip Money Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.